Telus Digital
Tropical
Smoothie Cafe
Turning an open-ended research sprint into the foundation for TSC's in-store kiosk
Role
Product Design Intern
Timeline
May - August 2026
Team
Design (5): Director, Manager, Staff, Senior
Leads (2): Product & Delivery
Tools
Figma
Figjam
Figma Motion
Jira
LONG STORY SHORT
I led the research and early design for Tropical Smoothie Cafe’s in-store kiosk
During my summer internship at Telus Digital, I joined the Tropical Smoothie Cafe (TSC) project near the end of its first scope of work. During a two-week transition before the second scope began, I initiated an independent workstream to lay the groundwork for TSC’s kiosk experience by researching best practices, analyzing competitors & the existing experience, and establishing the UX foundation for the new kiosk.
Some of my several accomplishments included:
01. Research
Owned the end-to-end research process, conducting desk research, on-site competitive analysis, auditing the existing experience, journey mapping, and information architecture to establish the UX foundation for the kiosk experience.
02. alignment
Delivered key research insights in a workshop that aligned the team and key stakeholders on kiosk strategy, leading the VP of Digital Technology to request a condensed presentation for the CEO focused on the design best practices & competitive analysis.
03. Design
Proactively designed the kiosk’s attract screens, incorporating Tropical Smoothie Cafe’s new brand identity and motion design to create an engaging first impression aligned with the company’s strategic pillars, and encourage customer interaction.
⚓︎︎ Additional work
Telus Digital
Tropical
Smoothie Cafe
Turning an open-ended research sprint into the foundation for TSC's in-store kiosk
Role
Product Design Intern
Timeline
May - August 2026
Team
Design (5): Director, Manager, Staff, Senior
Leads (2): Product & Delivery
Tools
Figma
Figjam
Figma Motion
Jira
LONG STORY SHORT
I led the research and early design for Tropical Smoothie Cafe’s in-store kiosk
During my summer internship at Telus Digital, I joined the Tropical Smoothie Cafe (TSC) project near the end of its first scope of work. During a two-week transition before the second scope began, I initiated an independent workstream to lay the groundwork for TSC’s kiosk experience by researching best practices, analyzing competitors & the existing experience, and establishing the UX foundation for the new kiosk.
Some of my several accomplishments included:
01. Research
Owned the end-to-end research process, conducting desk research, on-site competitive analysis, auditing the existing experience, journey mapping, and information architecture to establish the UX foundation for the kiosk experience.
02. alignment
Delivered key research insights in a workshop that aligned the team and key stakeholders on kiosk strategy, leading the VP of Digital Technology to request a condensed presentation for the CEO focused on the design best practices & competitive analysis.
03. Design
Proactively designed the kiosk’s attract screens, incorporating Tropical Smoothie Cafe’s new brand identity and motion design to create an engaging first impression aligned with the company’s strategic pillars, and encourage customer interaction.
⚓︎︎ Additional work
Telus Digital
Tropical
Smoothie Cafe
Turning an open-ended research sprint into the foundation for TSC's in-store kiosk
Role
Product Design Intern
Timeline
May - August 2026
Team
Design (5): Director, Manager, Staff, Senior
Leads (2): Product & Delivery
Tools
Figma
Figjam
Figma Motion
Jira
LONG STORY SHORT
I led the research and early design for Tropical Smoothie Cafe’s in-store kiosk
During my summer internship at Telus Digital, I joined the Tropical Smoothie Cafe (TSC) project near the end of its first scope of work. During a two-week transition before the second scope began, I initiated an independent workstream to lay the groundwork for TSC’s kiosk experience by researching best practices, analyzing competitors & the existing experience, and establishing the UX foundation for the new kiosk.
Some of my several accomplishments included:
01. Research
Owned the end-to-end research process, conducting desk research, on-site competitive analysis, auditing the existing experience, journey mapping, and information architecture to establish the UX foundation for the kiosk experience.
02. alignment
Delivered key research insights in a workshop that aligned the team and key stakeholders on kiosk strategy, leading the VP of Digital Technology to request a condensed presentation for the CEO focused on the design best practices & competitive analysis.
03. Design
Proactively designed the kiosk’s attract screens, incorporating Tropical Smoothie Cafe’s new brand identity and motion design to create an engaging first impression aligned with the company’s strategic pillars, and encourage customer interaction.
⚓︎︎ Additional work